Delivery & returns

Delivery

Delivery times are shown at checkout. Express rider delivery covers Greater Accra: orders placed before 2pm usually arrive the next working day. Other regions go by third-party courier in 2–5 working days; the courier's fee is shown at checkout and paid to them when your parcel arrives. If we can't deliver within 14 days, or an item turns out to be unavailable, we'll tell you straight away and refund you within 7 days.

Your right to cancel (14 days)

You can cancel your purchase for any reason within 14 days of receiving it, under Ghana's Electronic Transactions Act, 2008.

• Return the items unused and in their original condition. You may try them on as you would in a shop.
• The only cost to you is sending the items back. If we collect them in Accra, we'll tell you the pickup fee first.
• We refund the full price, plus the original delivery fee, to the Mobile Money wallet or card you paid with within 7 days of receiving the items back. The payment provider usually takes 3–10 working days to pass it on.

Exchanges

Size and colour exchanges are free within the same 14 days, as long as we have the item in stock.

Faulty or wrong items

If an item is faulty, damaged or not what you ordered, tell us as soon as you notice. We'll replace it or give you a full refund, and we'll pay the return cost. This is in addition to your right to cancel.

How to start a return

Message us on WhatsApp or use the contact page with your order number. We'll arrange a pickup in Accra or give you a drop-off point.